Comprehensive Professional Services
Founded from an owner’s perspective – we know what its like to own and run successful holiday lets as well as providing this service for a wide range of clients – from large holiday let websites to individual owners.
We understand the reliance owners have on us and the unconditional trust required.
Letting out a property without being there to oversee every aspect can be daunting – but we are here to provide a seamless service which comes from years of managing high quality holiday let properties, and keeping guests and owners happy in equal measure.
Marketing and Bookings
We can create and manage your listing across the essential booking platforms, process bookings and handle all guest interaction on your behalf.
Liaison and Keysafe Access
As soon as a booking is made we are in touch with guests, providing them with arrival instructions and answering any queries they may have at this stage.
Meet and Greet
We provide a warm and knowledgeable welcome to each and every guest, no matter what their arrival time. We deal with bookings 7 days a week, including weekend changeovers.
We have a network of trusted partners in a variety of trades, so we can help deal with any incident, from boiler breakdowns to roof leaks, and everything in between.
The tradesmen we work with receive plenty of business from us and therefore we can often benefit from discounted rates.
Cleaning and Laundry
The highest standards are required for 4 & 5 star properties and as such we only use the very best cleaners, working with a select group of companies to provide the most appropriate service to each property.
The cleaners we work with can often provide high quality rental linen and towels which means you as an owner do not need to worry about any outlay towards buying multiple sets of linen & towels year on year.
Landlords have a duty to provide safe accommodation for paying guests, and we only work with properties that are considered safe and with all the relevant checks in place.
We can help put these checks in place if required, so let us know if you need us to arrange your Gas Safety Check, Fire Risk Assessment, Electrical Installation Condition Report and Portable Appliance Testing.
On Call Service for Guests
No matter what day of the week or time it is, we always have someone on hand for the guests to call, so if they are locked out or simply struggling to work something in the apartment, we are on hand to help them straight away.
Post Stay Check
We provide a thorough check of the property after each guest departs, making sure there is no damage, windows and doors are securely locked and heating turned down to help owners avoid unnecessary bills.
“We have been using Harper’s Concierge for 4 years now to manage our busy short term rental apartment.
We live and work abroad and is it therefore vital to have a trustworthy company. We have found that we can rely on Harpers.
If there is any issue at the apartment we know that they will help when needed. From coordination of our bookings to meet and greet, local knowledge for our guests, protection of our property, obtaining of all required regulatory certificates, providing guest welcome packs, organising repairs and even giving access to neighbours. Their service has helped us achieve many excellent reviews which all help towards getting future bookings.
We do not hesitate to recommend their services.”
Lisa – Castle Terrace Owner
Professional Rental Property Management
Harpers Concierge Services Ltd
Company number SC419063
1 Lochrin Square, 92 Fountainbridge,
Edinburgh, EH3 9QA
Tel 07875 408810